Citi Mortgage has time frames automatically set up for letter of authorizations to expire. This is currently set at 6 Months but if a homeowner so chooses to they. Workable SolutionsSM Financial Form. 1 of 1 rev 02/20/ CitiMortgage, Inc. does business as Citicorp Mortgage in MT and NM. LETTER OF AUTHORIZATION. Dear CitiMortgage Customer(s): In order for CitiMortgage, Inc. to discuss your mortgage loan with a third party, we must obtain a letter of authorization form.

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Disappointment to the human race!!! We liked Principal and are now the wasting away in Citimortgage hell.


I am on hold for the 3rd hour as I write this. I will be on the streets living. With all this going on I requested a modification.

I never signed papers. They sent foreclosure papers, 20 at a time, foreclosure on my final payment? Ok- As many others, my mortgage was sold to Citibank from Waterfield. Brown and told her that I would fill out all the papers but would not be sending a check until this was resolved.

They took over six weeks to process my claim check.

Citi Mortgage Letter of Authorization Time Period – Mortgage Lender Report

Well, Citi thus far has been incompentient in doing this and has just last week mail out the incorrect amount to my local tax office. After researching their claim it was either my fault or the banks I got the bookkeeper at the bank to find out what was happing.

Well we started getting monthly statements from CitiMortgage and on the statement it said this is not an attempt to collect a debt and that this was included at one time in a bankruptcy. Citi Mortgage has time frames automatically set up for letter of authorizations to expire.


The application at CitiMortgage was quick and easy with associates being able to provide me with the guidance I needed along the way. They have a button to apply fees, but no buttons to waive fees! My greatest fear is that we get everything resolved and then they will jack up our payments to where we would default again. It is not that I dont have the money but with Christmas and all I will have to break into my savings account. I made arrangements with a representative of Loss Mitigation of CitiMortgage.

Citi Mortgage Letter of Authorization Time Period

One of the other customer service ha representatives told me that they would not pay the late fees. They claim they donated money to help rebuild homes. Meanwhile, I will have to put off the roof on my house, or pay the roofers with a credit card and pay interest.

I received a phone call from Bobbie on December 14th to tell me still no word from Client Advocacy so she was escalating to her supervisor and if she didn’t get an answer she would escalate to Executive Supervisor. I believe I did everything I possibly could.

I am having the same problem Customer Service, overcharging, losing payments, etc. Finally I have a specialist that sounds positive and knows what is going on? Anyone with appropriate contact information that can share would be appreciated. I do feel that this company should be held accountable for all of the heartache that they are causing everybody. I can say since that time I have had NO problems with them or my payments. I an having to pay that out of pocket and will have to wait until I can get a contractor citimottgage give me a written detailed bid.

I too feel your pain. My husband and I just found out via a letter that our taxes had not been paid since For all to know, no matter your current lender auhorization companies out there that provide a service to collect your mortgage bi monthly, you MUST ask if they actually APPLY it bi-monthly as compared to holding it and making one payment per month.


Lost three payments, sent proof I made them led to 3 forbearances and remodification. This is our experience with Citimortgage. It took me longer to drive to the bank than to get the check endorsed.

I told them, in a phone call, of the problem and I thought they resolved it, as they sent me a letter dated Aug 8 waving late charges lettdr stating that they realized that problems sometimes came up when servicing was transferred. To make matters even more frustrating each month when I receive my statement from Citimortgage they include the prices of homes recently sold in my area which lets me know that they know the value of homes where I live has increased since I took out authorozation loan.

Top Reviews and Complaints about CitiMortgage

So, I finally lost it on Friday of last week, and I faxed a letter, stating that if our credit is not repaired within the next 2 weeks, I am seeking legal counsel.

I have spent probably 12 hours talking to various supervisors at Customer Service. Late fees applied with no explanation, etc. Authorizarion get the run around. I thought the Loan Specialist was there to help me. I was charge a late fee but with the usual delay, I was finally able to reach a rep.

If they send it back it means they will foreclose. Does anyone have a problem accessing their website?