Alcatel-Lucent OmniTouch Call Center Office. The Alcatel-Lucent OmniTouch Call Center Office is an integrated call center solution which is specifically. Running on the Alcatel-Lucent OmniTouch Office, Alcatel-Lucent OmniTouch Call Center Office is a complete. Alcatel-Lucent OmniTouch Call Center Office is designed to meet small to medium enterprises (SME) needs. It is a complete, packaged call-center solution .

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Visual CC – cornerstone of the solution.

Alcatel-Lucent multimedia contact center solutions | Adventus

It includes the core components for call distribution and supervision and additional optional modules for CTI, outbound, IVR and email management. A full suite of real-time and historical reporting tools helps you optimize your customer service.

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OmniTouch Contact Center | Alcatel-Lucent Enterprise

Save time and money with easy-to-use visual call routing interface and fast deployment. Enhance your communications solution without disrupting your operations. Communications Integration Services Enhance your communications solution without disrupting your operations.

Call distribution dispatches calls to available agents, with Incoming calls automatically distributed to services groups according to both the called numbers through dialed number identification service DNIS and the calling numbers through automatic number identification ANI.

Visual CC offers role-oriented capabilities for supervisors, team leaders, administrators and offers a unique interface all along caol different phases of the project: It also builds a virtual ceenter center. Our offer addresses the needs of enterprises of all sizes, be they SMBs, mid-sized companies and large enterprises. The OpenTouch Customer Service Suite also supports multi-PBX environments, which make it an effective solution for multi-site companies running complex and diverse technological environments.


Visual IVR a complete call pre-qualification module. Route, monitor and manage inbound voice interactions for customer welcome and contact center Adapt your call routing strategy in minutes using the patented WYSIWYG interface Enjoy reliable call distribution, supervision and agent cfnter capabilities.

Call distribution and queue. Respond to your customers faster and route their calls seamlessly.

The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center CC addresses installations of all types and sizes, from small to large capacities.

However, the caller can leave the queue at any time. This solution targets not only small voice-oriented call centers, but also services with enhanced welcome needs.

Focusing on business value, the OTCS suite ensures the consistent application of business rules, monitoring and automation to achieve excellence in customer service, ensure legislation compliance and reduces operating costs. This solution consists primarily of five modules: Automatic call distribution module.

By a click of mouse, you can define your distribution schemes, services and agent groups, then manage your queues, tune your services and access a comprehensive set of reports. This range of Alcatel-Lucent products provides companies with solutions that start with greeting centers for companies without a formal contact center, to interaction contact centers with hundreds or thousands of agents. This professional solution enables SME to critically improve their phone response, company greeting and other associated services.


CTI capabilities — coupled or not with CRM applications — and more importantly breakthrough features such as real-time collaboration and overrun capabilities to handle unexpected peaks of business. Within each group, calls are distributed to the agents.

Supported Operating System s: Depending on alcate-lucent situation, dedicated messages are played to the caller. It has been designed to match needs of contact centers requiring between 30 and agents.

OmniTouch Call Center Software

More Call Center Software. In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Smart Call Routing The SCR can route incoming calls by analyzing caller number, called number and optionally an account code seized by the caller. Tiptop Solutions Sdn Bhd U. The solution offlce provides a desktop application, through which agents can monitor calls and access critical information.

SCR supports up to routing criteria. If all agents are busy, the call is placed in the queue in chronological order with one queue per group. Visual Queue control option gives the ability for the agent to pick up manually, from the queue, orfice given call identified as a VIP.

It caters to various industries including healthcare, education, hospitality, manufacturing and retail. A powerful emergency comms solution to optimize coordination and ensure safety.